Frequently Asked Questions

Please see below for answers to questions frequently asked by visitors to the Gaol.

 

What should I do if I cannot print my tickets?

We can print tickets at the reception desk upon arrival. All we need is the booking reference number or the name or email address used to make the booking.

I have a Heritage Card. Do I still need to buy a ticket on-line?

Please book a complimentary ticket on-line under the appropriate Heritage Card User link. You will need a Heritage Card to validate the ticket. Heritage Cards can be purchased on the day of your visit at Kilmainham Gaol Museum or at any other OPW site.

Can I transfer my ticket to another day/time or receive a refund?

Tickets are non-transferable and non-refundable. However, if you book a tour for an incorrect day/time, and inform us of the error within one hour of making the booking, we can refund your credit/debit card. Please see terms and conditions.

Do you accept international student cards?

We offer tickets at a reduced price for full time third level students with a valid identification card from any country. You must produce your card on arrival to validate your ticket. Please note visitors under 18 must be accompanied by an adult. Please see terms and conditions.

Who can avail of the family ticket?

A family includes two adults and a maximum of three children under the age of 18. Please note that due to the nature and duration of the guided tour, Kilmainham Goal is not recommended for children under the age of 6. Visitors should also note that children’s buggies/strollers are not permitted on the tour.

Who can avail of the senior ticket?

Any visitor over the age of 65 can purchase a senior ticket.

Is Kilmainham Gaol wheelchair accessible?

Yes. We can provide a ground floor tour for wheelchair users or visitors with mobility issues. Visitors should contact Kilmainham Gaol directly to organise a ground floor tour.

All advance tickets are sold for my preferred date and time.

Pre-booking is the only way to guarantee entry on the day and at the time of your choice.
However, there are limited tickets available for “walk-ins” every day. The tickets are sold on a first come first served basis. Please arrive early to avoid disappointment.

Does Kilmainham Gaol have parking facilities?

Kilmainham Gaol has no parking facilities. However, there is limited “Pay and Display” parking on the surrounding streets. Alternatively, there is a secure car park in the nearby Royal Hospital, Kilmainham.

Is there a secure area to leave personal belongings?

Kilmainham Gaol currently has no secure lockers for luggage. However, there is a designated space in the entrance hall where visitors are welcome to leave large personal belongings. The area is covered by CCTV camera but Kilmainham Gaol accepts no responsibility for any lost or stolen items.