Terms and Conditions

1. Tickets purchased online are non-refundable unless:
a. You contact the site within one-hour of purchase
b. The site is forced to cancel your visit
in which cases, we will refund the full amount originally paid
2. Tickets purchased online are non-exchangeable. Tickets that are not refunded under the terms laid out in
Section 1) cannot be amended in anyway
3. Tickets purchased online are non-transferable to another person
4. All discounted tickets such as student tickets and tickets for visitors with Heritage Cards purchased online must
be presented with the relevant valid discount card on arrival or full admission rate will apply. The final decision
of validity and suitability will rest with the site’s staff and the company’s decision will be final
5. Group bookings are not permitted online and must be done by contacting each location individually; please refer
to each site’s conditions of admissions. Failure to respect the online booking requirements will result in
admission being refused and tickets will not be refunded. Abuse of the online booking system may also affect
your ability to make future bookings
6. In the case of time-specific tickets, late arrivals will not be accommodated and tickets will not be refunded
7. Any personal information you provide will be used only for the purpose supplied. It is our policy never to
disclose such technical information in respect of individual website visitors to any third party unless obliged to
disclose such information by a rule of law. The technical information will be used only by only for statistical and
other administrative purposes.
You should note that technical details, which we cannot associate with any identifiable individual, do not
constitute ‘personal data’ for the purposes of the Data Protection Acts, 1988 – 2003
8. All bookings must abide by the rules and regulations as set out in the Office of Public Works’ Child Safeguarding
Statement. Failure to do so will result in admission being refused and tickets will not be refunded.
Schools are advised that if certain conditions are met they can avail of the Free Educational Visits for Schools
Scheme but bookings cannot be done using the online facility. To ensure compliance with the Child Safety
Statement, organisers should familiarise themselves with the Scheme’s conditions and contact each site
individually to plan their visits
9. Your booking is accepted on the understanding that you have checked the sites’ accessibility and realised the
possible restrictions and hazards involved. No refunds will be given for services not utilised
10. Promotional vouchers/discounts must be redeemed at time of purchase and cannot be used for any purpose
other than redeeming designated rewards or discounts. At no time will vouchers/discounts be available to be
refunded for their cash value. Note that some promotional offers are not available for advance bookings; please
check each offer’s own terms and conditions
11. In line with the Office of Public Works’ Customer Charter, we are committed to providing quality and efficient
services to our customers. However, if you have a complaint contact the site directly at the earliest opportunity.
They will investigate it fully and undertake all reasonable efforts to resolve it. If the complaint is not resolved to
your satisfaction at this stage, it will be escalated to the relevant Head of Section
12. The opening of OPW sites can be weather dependent and to ensure the safety and wellbeing of all, access may
be subject to change at short notice. Every attempt will be made to announce these closures ahead of time but
if you are in any doubt, please check with site for its Open/Close Status